SUMMARY:

The Volunteer Manager works to ensure the organization has enough volunteers to fulfill our mission and achieve the goals outlined in the annual strategic plan. The position is responsible for recruiting, training and supervising the volunteer staff of the organization. This also includes assisting in the development and implementation of a sustainable volunteer strategy.

ESSENTIAL DUTIES:

Perform all functions of volunteer management as follows:
Identify the volunteer needs of the organization annually; in coordination with the one-year operational plan
Supervise and manage all Volunteer Coordinators and Volunteer Site Hosts
Execute program goals and policies in accordance with Habitat for Humanity International's (HFHI) Volunteer Services Affiliate Operations Manual, and the approved agency operational guidelines
Recruit and coordinate the on-boarding and orientation of all volunteers; provide safety training
Enhance and execute systems and best practices to ensure a sustainable volunteer engagement and retention program
Maintain volunteer surveys to gather feedback, recommendations and data for improving delivery of service
In coordination with the direct supervisor, determine the measurable outcomes for successful program achievement
Ensure volunteer retention strategies are utilized to guarantee adequate volunteer levels throughout the organization
Develop and implement a best practice volunteer appreciation program
Provide on-site support to construction build sites, home preservation projects and ReStores when needed
Support the engagement and training of construction QAT members and Task Leaders, Home Preservation Crew Members and ReStore A-Team
Perform all pre-and-post essential duties required to manage, assist and educate build site volunteers
Collaborate with cross-functional teams
Oversee volunteer data entry and administration of Volunteer Management database.
Maintain data entry into Project Management software program.
Monitor and enforce safety practices on the build site.

Fiscal Management

Provide input in developing Volunteer Services annual budget.
Manage the volunteer program budget based on the approved organizational budget.

Planning & Development

Provide recommendations to direct supervisor for review and revision of Volunteer Services Strategic Plan.
Attend appropriate continuing education courses and professional development opportunities; identify suitable seminars and conferences for direct reports.
Compile and analyze data (internal and environmental) to support decisions and identify trends that can impact processes and outcomes.

Policies & Standards

Submit all required reports and data, by deadline, to the appropriate HFHGC team member.
Promote the HFHGC mission whenever possible in the community within the confines of the agency's policies.

Regulatory Compliance

Ensure that all designated HFHGC Volunteer staff and volunteers receive, in compliance with HFHI, Competent Person Training.
Ensure all designated HFHGC Volunteer staff and volunteers receive safety and first aid training in accordance with the agency's schedule.

SKILLS AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The work schedule can be Monday-Friday or Tuesday - Saturday; 7:30 am-3:30 pm with occasional evening events and meetings. This depends on the needs of the department and your management of it. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.A.) from a four-year college or university
Two years related experience and/or training; or equivalent combination of education and experience. One year minimum of supervisory experience preferred.
Competence in a range of information technology applications including Windows Operating System as well as Microsoft Office applications.
Knowledge of non-profit organizations and the legal framework within which they are governed.
Ability to work under pressure and meet critical deadlines; must be able to prioritize a complex workload
Must be able to effectively communicate information and ideas both orally and in writing; and work with a diverse constituent base
Current and valid driver's license

Habitat for Humanity is an equal opportunity employer. We are dedicated to building a workforce that reflects the diversity of our community in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, marital status, national origin, or disability.

All offers of employment are contingent upon successful completion of a pre-employment drug screen, background check and MVR.

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